Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page(weight includes packaging). To reflect the policies of the shipping companies we use, all weights will be rounded up to consider the packaging.

Free Pick Up

Free Pickup available from:

1- Heidelberg Heights VIC 3081.

You can also organise to pick up from the Melbourne CBD. Please let us know when placing an order if you like to pick up from Melbourne CBD.

We will contact you when the item is available at pickup point.
You can contact us at sales@fstore.com.au

  Lowest Price Guarantee

If you happend to find a cheaper price on stocked item we will beat it by 5%. Just send us the Web link of the item with cheaper price and we will do the rest.   

  100% Satisfaction Guarantee

At FSTORE we take lot of pride in customer satisfaction. If you are not happy with the quality of our products you can simply send us back within 14 days of the purchase and we will refund you the price of the item.

How to return an Item

Log on to your account at FSTORE
Select My Account at the top menu.
Select Completed Orders.
Select Request Return Item.

  Free Delivery

We Offer free delivery Australia wide for purchase order over $80.

Please Note: We also offer FREE DELIVERY Australia WIDE with no MIMINUM Purchase, see Recent News (left nemu) to check if offer is available.

 
  Gift Wrapping Available

Gifts wrapping if available on the selected item for an extra $2. You can select gift wrapping option during check out.

  Gift Certificate

If you can't decide what to buy for your friends and family. We can purchase them gift certificate of FSTORE.  Gift certifcate will be autometically sent to your friend and then can pick their own gifts.